Speaker : Kamyar Asadibeiky, Machool – In 2018, global eCommerce sales hit nearly $3 trillion, pushing online’s share of total retail sales over 15%. Though online purchases still represent only a fraction of all retail sales, it continues to rise at a steady clip, bringing ancillary industries, like shipping, along for the ride. Last year, UPS alone delivered more than 5.2 billion packages and documents!
The growth of eCommerce places an ever-growing burden on global carriers. But, how does eCommerce shipping impact the average consumer? What are merchants doing to ensure shipping and logistics practices align with customer expectations?
** conférence en anglais**